Privacy and Security

Surprise Australia is committed to protecting your privacy and security.

We collect information about you to process your order and to provide you with the best possible service. This information includes: your name, address, telephone number and email address. If you have elected to have goods sent to a third party, we will also have their name and address.

We maintain an order history of your purchases. This allows us and you to review your past purchases. We are required to disclose some of the information you provide us with to service providers who work with us to provide our service to you. These parties include mail and courier companies.

We do not sell or give your email address to other companies. We will not email you in the future except for occasional emails as a reward for purchases or to make an offer we think you might like based on your past order history. Only by signing up for our newsletter, will you receive emails other than correspondence regarding your order and the occasional emails described above. You have the option to remove your name from our mailing list at any time by emailing us at unsubscribe@surpriseaustralia.com.au.

We use software technology to track the patterns of behaviour of our visitors for our own commercial use. This includes the use of a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Our site uses 128-bit SSL security, the highest commercially available level of encryption to ensure that your transactions are secure and your information is seen only by us.

For purchases made on our site using Paypal, an internet payment service provider, Paypal have strong security and privacy systems in place including 128-bit SSL security to protect the personal information you provide them with and your transaction details. For more information about Paypal, please refer to their site, www.paypal.com.au.

By using our website, you consent to the collection and use of the information you provide us with. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

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